Refund Policy
1. Overview
At KC Improvement LLC, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our company.
2. Service-Based Nature
Our business provides service-based solutions. Due to the nature of our services, refunds are limited and subject to evaluation based on the service stage (scheduled, in-progress, or completed).
3. Eligibility for Refunds
Customers may be eligible for a refund under the following conditions:
- The service has not yet been scheduled
- The cancellation request is made within 24 hours of payment
- Duplicate or accidental charges
- Verified billing errors
4. Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
- Service has already been scheduled and confirmed
- Service has been partially or fully completed
- Customer fails to provide access or necessary conditions for service
- Change of mind after confirmation
- Delays caused by external or uncontrollable factors
5. Cancellation & Refund Timeline
Customers must request cancellation at least 24 hours before the scheduled appointment to be considered for a refund. Approved refunds will be processed within 5–10 business days back to the original payment method.
6. Chargeback Prevention Policy
We strongly encourage customers to contact us directly for any issues before initiating a chargeback. We are committed to resolving disputes quickly and fairly. Initiating a chargeback without contacting us first may delay resolution and will be formally disputed with supporting documentation.
7. Service Disputes
- Service re-evaluation
- Partial refund (if applicable)
- Resolution based on case assessment
8. Authorization of Transactions
All transactions are processed after customer authorization via phone (MOTO – Mail Order/Telephone Order). By providing payment details, the customer confirms that they are the authorized cardholder and agree to this Refund Policy.
9. Fraud Prevention
KC Improvement LLC reserves the right to deny refunds in cases of suspected fraud, abuse, or violation of our terms.
10. Contact for Refund Requests
All refund and dispute requests must be submitted directly to:
Business Name: KC Improvement LLC
Email: support@kcimprovement.com
Phone: +1 (XXX) XXX-XXXX
11. Policy Updates
KC Improvement LLC reserves the right to update or modify this Refund Policy at any time without prior notice.